complaint letter

Saturday, April 16, 2010
Dear, Renata
Thank you for talking the time to communicate to us why our (product/service) did not your expectations. We have every desire to address your needs and provide the best solutions available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the grentest and vertising we can have is word of mouth from satisfied customer. It’sour goal to retain you as a satisfied customer and will hope to serve you again in the future.
Thank you.